A Snapshot Clarifying Our Terms.
The Job Helpers terms and conditions are published to educate our valued customers and avoid misunderstandings, but not in any way to evade our responsibilities as a service organization.
The essence of our terms and conditions:
If you subscribe to our Executive resume package, we will apply for jobs on your behalf so that each application submission will match the ATS keywords employers add in their job descriptions. In an event where you apply for positions yourself, The Job Helpers strive to do our best in our capacity to guarantee 4 interviews for every 10 applications you submit. So, if you don’t receive a minimum of 4 interviews out of 10 job applications, we will rewrite your resume up to 5 times a month or until you get 4 interviews, free of charge. For this to happen, you should notify us in writing within 60 days of receiving your final copies with 10 email communications of rejections from employers. To rework the resume and other documents, we request you to provide us with 3 rejections of your application, together with 3 new positions you may wish to apply for, with the new Content. Please note that you will not be eligible for this concession if the Content or the format provided to you in our final documents has been altered, changed, removed, or fabricated at the point of submission.
We will support you all the way.
Once we complete the first draft within 5-7 days, we will provide up to 3 edits on your documents; resume, cover letter, and LinkedIn content. However, in case of rejection, the information mentioned above has to be submitted by you. We will not entertain intimations from 3rd parties (including HR professionals or recruiters) as the guarantee is only limited to the responses you receive when applying for active and open roles. We are available via email at [email protected] or via phone or text, and any issues clients encounter will be resolved within 48 hours of notification.
ANY MORE QUESTIONS?
Our FAQ page has a lot of great information about our writing process, and each step is listed when you subscribe to a coaching service. You can learn more about our services here:
Terms and Conditions
When accessing the www.thejobhelpers.com site (“Site”) or subscribing to our services, we welcome you to review the terms and conditions listed on this page. These Terms remain effective from July 20th, 2022. We advise you to closely examine the terms and conditions of use and consumption to understand that may alleviate misunderstandings appropriately. For this narration, terms and conditions (“Terms”) would apply to the person interacting with the Site as a (“Client/User”), and the Site is owned and operated by The Job Helpers (“TJH”).
When the Client/User commences availing TJH services, responding to a posting on the Site, or creating an account for themself, the understanding is that the Client/User has reviewed the TJH terms and conditions and has agreed to abide by the same. On the other hand, if the Client/User does not accept these terms in their entirety, such Client/User may refrain from accessing or utilizing the Site and its services. Further, if the Client/User represents a particular business and if that client/User accesses the TJH site on behalf of that business/ company, we assume that the specific Client/User has the capacity/ authority to enter into this Agreement with TJH on behalf of that business. The very act of that Client/User’s initiation will imply that they have the authority to bind that business/ company to an agreement with TJH. In that sense, any reference to the Client/User is a reference to the business/ company.
GUARANTEE OF JOB INTERVIEWS
If you have not received a minimum of 4 job interviews against 10 applications that you have made using our documents, we will make 5 edited copies of your resume free of charge. To be eligible for this facility, you must notify us of this fact, with evidence of email communications of the 10 rejections from employers, within 60 days of receiving our final documents. When we rework your resume and other Content created, we will request you to submit 3 instances where your application for an open position has been rejected, together with 3 new roles you wish to apply for with new Content.
Upon receiving that information, we will provide you with 5 edits on your first draft documents within a month; the resume, cover letter, and LinkedIn content. We will continue to revise until you receive 4 interviews every month. Please note we should receive an email with the rejections from you as our client, and we would not accept feedback from friends, family, HR professionals, or recruiters as means to rework your documents.
SITE USER RESPONSIBILITIES
The TJH Site accommodates uploading, posting, and distribution of Content by the users, but the users should note that availing of this site facility is subject to the following conditions:
We prohibit the use of the Site in any way for the Content (“Content”) that is obscene, threatening, indecent, libelous, defamatory, abusive, illegal, harassing, and expressions of hatred. TJH forbids any invasion of privacy or publicity rights, bigotry, racism, pornographic, otherwise objectionable, or that would constitute/ encourage a criminal offense, violate the rights of any party or any existing law in the United States or Internationally.
The user, not TJH, is responsible for the Content transmitted through the Site. It is the sole responsibility of the person whose action originated, and all user feedback, graphics, messages, data, comments, suggestions, information, text, data, software, photographs, artwork, audio, video, and other Content channeled to or via the Site. Further, the user should ensure that the Content he posts/handles will not invade the publicity/privacy right, copyright, trademark, or other intellectual property rights of either The Job Helpers or any other third party.
It is the sole responsibility of the user to prevent uploading any Content that contains corrupt files, viruses, or any other computer codes/ programs designed to limit the functionality. Information that interrupts, destroys, or disrupts any software, hardware, telecommunications, networks, servers, or other equipment is prohibited from the TJH Site.
The User/ Client is also advised not to upload Content that is maliciously disparaging of TJH, its licensors, or their products/ services with no basis for such disparagement.
Please note that the accounts of Users / Clients who do not comply with the above rules and regulations will be immediately de-activated, with indefinite effect.
The TJH maintains all records of communications sent and received and all electronic records verified for their appropriateness and legitimacy. Further, all such information and data will be subject to an information processing system beyond the sender’s control but within the recipient’s command. Once TJH receives communication from the Client/User, the record will enter an information processing system designated by the recipient that will enable further processing as new developments will require, and also from which the recipient can retrieve an electronic document when needed. This process will facilitate all transactions to be electronically processed.
The site users should be of legal age (18 years or above ) to enter the Site and seek registration. Thus, TJH treats any user who enters and avails of its facilities as of legal age. The TJH expects to entertain only truthful and genuine customers and wishes all the information and data dealt through the Site to be accurate, authentic, and complete. This information may contain particulars of the party using the Site and information/data on the ordering process. However, if such information and data declared are untrue, inaccurate, or incomplete, TJH retains the right to deny site access to such users who claim false information.
TJH is an organization that provides a professional resume writing service, and all its services, accomplished in concurrence with the Client/User, are complete and final with no refunds. Therefore, there is no trial period once its services, advertising on the Site, are purchased by the Client/ User. The quality of the services TJH endeavor to render is such that the Client/ User who avails of its services contend more often than not, and as a result, the demand for refunds is rare and few. However, TJH and staff will offer multiple touchpoints, drafts, and revisions. Suppose the Client/User doesn’t get interviews after applying for 10 open positions they are qualified to apply for in the future. Based on the level of service purchased by the Client/User, and as a result, TJH provides no ‘refunds’ once a client buys any service on the Site. If a request for a refund for a resume or coaching service incur, TJH will conduct a thorough investigation and provide the Client/User an email with evidence to determine root causes and make a decision based on unique circumstances.
LIMITED NON–COMMERCIAL LICENSE
TJH always grants its clients the right to view and use the Site to access information for career purposes. TJH will use its discretionary powers to suspend or deny a client access to all or any portion of the TJH Site as described in the Section titled ‘Termination or Cancellation of Site Access.’ No part of this Site is for use by children, and hence minors seeking access should seek the consent of their legal guardian before using this Site.
Further, unless you have received specific written permission from TJH, a Site user may not
(a) Use material or Content on, or in proximity to, the Content displayed on the Site and
(b) Alter or modify any Content on the Site, and without limiting other restrictions, the user is not allowed to sell, reproduce, transmit or make use of or otherwise exploit the Site for any commercial purpose.
License on modifications to the Site; this license is limited to personal and non-commercial uses by any user. Therefore, TJH reserves the right not clearly stated and granted to the Client/User herein.
COPYRIGHTS AND TRADEMARKS
Neither the TJH, its affiliates, nor a 3rd party can grant rights to a user of the Site, by implication, estoppel, or otherwise, a license under any patent, trademark, copyright, or other proprietary rights, except as expressly provided by these terms. Assignment of ownership rights is assigned to the user by TJH. All trademarks of the Organization or its affiliates depicted on the Site belong to TJH. These trademarks, service logos, and other logos used and displayed on the Site belong to the TJH Organization, and those are registered or unregistered trademarks. TJH is also the copyright owner/ the authorized licensee of all text and graphic material on the Site.
The Organization is explicit about all its intellectual property rights. Without the Organization’s prior written permission, neither the name of the Organization nor any of TJH’s other trademarks, service marks, or copyrights should be availed, including advertising, hyperlinks, publicity, or promotional Content irrespective of either relating to the Site or otherwise. Similarly, other trademarks and service marks on the Site belong to those respective owners. The only exception to this, however, is a third-party website that intends to link to the Site complying with the requirements of the Section entitled Links From Third-Party Sites using the name “The Job Helpers” in or as part of that link.
The Organization will not condone copyright infringement and reserves the right to block, disable, or otherwise remove any content uploaded to the Site and terminate access to the Site if the users engage in copyright or other intellectual property infringement. In that respect, TJH may seek legal redress when such a course is deemed necessary.
Further, unless specifically authorized by the Organization, it is prohibited to display, perform, store, copy, distribute, or otherwise make available or use any content from the Site. No content belonging to TJH can be used on another website without written permission from TJH.
Just as we protect our trademarks etc., it is also our policy to not permit Content we know to infringe another party’s trademarks, etc., to remain on the TJH Site. Therefore if a third party believes that any content on the Site infringes their or its copyright etc., that party is invited to contact TJH’s copyright agent:
By mail: The Job Helpers, 931 Eaglewood Ave, West Fargo, ND 58078
By email:[email protected].com
In intimating such infringements, please ensure to include the following information:
(a) A description of the particular copyright work you allege is being infringed ( with registration information of such appointment with the copyright office).
(b) The infringing material’s location on the Site
(c) Your signature (digital or hard-copy)
(d) Your address, telephone number, email, and
(e) A statement (preferably notarized and made under penalty of perjury) that:
(i) You are either the copyright owner or are authorized to act on the copyright owner’s behalf;
(ii) You believe that the rights of the infringed copyright owner are in good faith and that neither the copyright owner, its agents, nor the applicable law have authorized the alleged infringement of the subject material.
Arising from the above infringement of trademarks etc., the User/ Client should be conscious that they should agree to indemnify TJH, its officers, agents, partners, and employees from any claim or demand. It includes a reasonable fee as attorneys fees arising from the particular User/ Client’s use of the Site (or any content) for any violation of these terms, including third-party’s copyrights and trademark rights.
The TJH site, its services, and Content are provided to the Client/User as they are and are available without a warranty of any kind, unless where such warranty exclusions are illegal by law. Therefore no party could claim an exception to this position unless expressly provided otherwise in a written agreement between TJH and the Client/User.
Certain states do not allow exclusions, limitations, and implied warranties, so the above limitations may not apply to the User/Client. In such conditions, the liability of TJH will be limited to the maximum extent permitted by the applicable law. Except for the guarantees set forth above, in the Section titled & “Refund Policy, ” TJH could in no way give warranties or guarantees regarding the effectiveness/ timeliness of its services in meeting a client’s employment needs. TJH neither guarantees that its services will result in its clients getting hired nor holds itself responsible or liable for the business stability, employment terms, hiring policies, salary, and other eventualities that may arise at the point of employment.
By the user’s very act of deciding to use the TJH site, the user has agreed to bear all risks that the use of the Site may entail. Together with the understanding that the TJH site and the information therein are suitable or accurate for the user’s needs and will be uninterrupted, timely, secure, and error-free. Thus any applications downloaded or otherwise obtained through the Site are at the user’s discretion, at their risk, and hence are solely responsible for any damage to the user’s computer or data loss.
Unless to the extent specified in the State or Federal law, the User/Client should agree that neither TJH nor any of its officers, directors, employees, affiliates, agents, partners, and suppliers will be liable to the user and its representative. TJH is not accountable to an entity for direct, indirect, consequential, special, punitive, or incidental damages. It includes but is not limited to lost profits, loss of privacy, or failure to meet any duty, including any obligation of good faith, lack of negligence, or professional effort) whatsoever that may arise from or concerning the Site, its services, and Content. This exclusion applies to a breach of terms even if the information was available prior, or TJH was advised of the possibility of such damages, or in the event of a fault, tort (including negligence), strict or product liability. However, specific States do not allow the exclusion or limitation of liability for consequential damages, the rules mentioned above may not apply to users in such States, and the liability of the Organization will be limited to the maximum extent specified by the applicable law.
LIMITATION OF LIABILITY AND EXCLUSIVE REMEDY
The company will not intentionally violate its terms and conditions. However, suppose such an occurrence occurs by the company, its affiliates, or agents. In that case, the Client/User has to accept that the best and most prudent remedy for such breaches could be the company’s discretionary powers based on goodwill. In this, the remedies available would be:
(1) Reworked/ replacement of relevant sections or all of the documents that caused damages to a User/Client with 5 edits or
(2) A refund of the amount you paid to the company considering TJH’s inability to provide the services undertaken.
The Client/User agrees that the damage exclusions in these terms may apply even if any remedy fails in its essential purpose.
A Client/User will make their representation and warrant for the benefit of the company and its stakeholders mentioned, with other terms and obligations contained therein, to the effect that:
(a) The Client/ User is of legal age and is endowed with the necessary capacity and requirements to enter into representations and warranties contained in these Terms.
(b) All information the client/user provides to the Site is true and correct.
(c) The Client/ User will not use the Site for any unlawful purpose or use prohibited as specified on the Site.
(d) The client/ user has ownership of the Content submitted and that it is original.
(e) The subject content will not violate a third party’s copyright, trademark, and publicity/privacy rights.
(f) Content will not be the subject of defamation or libel and is not illegal in any way.
(g) The Client/User agrees to defend, indemnify, and protect the company, its agents, representatives, employees, etc., against potential harm due to breaches of (a) through (g).
The user may not use or export the Site services violating US export laws and regulations.
LINKS TO THIRD–PARTY SITES
The third-party sites to which the TJH site may have links are not under the control of TJH. TJH is not responsible for the Content or activity of any of these linked sites. These links are provided essentially as a convenience. That provision of the links does not imply that TJH accepts or endorses any responsibility for the Content of those third-party sites. Therefore the access to a third-party site by a user is done at the user’s own risk. In addition, a user’s patronization, promotion, or advertising of a third party site through the TJH site, including payment, delivery of services and warranties, etc., are solely the responsibility of the user and that particular third party site, and thus, will not constitute any obligation on TJH.
LINKS FROM THIRD–PARTY SITES
More often than not, the Organization is unaware that a third party has links to the Site. Hence, a third-party website that links to the Site should not be an implication that TJH endorses, authorizes, sponsors, affiliates, or treats as a joint venture or a partnership such links and their contents. Therefore the third-party links,
(a) May link to, but not replicate, the contents of the TJH site.
(b) May not, as a result, create a browser/ border environment or frame the Organization’s Content.
(c) May not imply that TJH is endorsing that link or its products or services.
(d) May not misrepresent a relationship with TJH.
(e) May does not mean falsification or misleading information on TJH’s Services.
(f) Should refrain from including construed Content known as distasteful, offensive, or controversial.
(g) Should contain only Content acceptable to all age groups.
CONTENT SUBMISSION AND FEEDBACK
By submitting Content to TJH, a Client/User automatically grants TJH an irrevocable, non-exclusive, royalty-free, and assignable right. It is a license to use, copy, reproduce, modify, adapt, publish, edit, translate, create derivative work, transmit, distribute, and publicly display. Such Content can be promoted on any website operated by and in any related marketing content produced by TJH and its affiliates. However, TJH does not claim to own the Content of a Client/User until and unless the particular user enters into a separate written agreement with TJH transferring the ownership of the Content submitted.
However, TJH owns all the rights to its Site’s contents, including media or technology incorporation of the Content. TJH will grant the client an expressed non-exclusive, non-assignable, and non-sub-licensable right and license under TJH’s intellectual property upon the payment of the client’s usual fee, any content drafted by TJH, specifically for the client, for the client’s use. This permission, however, is limited strictly to the client’s personal and non-commercial services.
Further, the TJH holds the right to use all feedback, comments, ratings of its services, etc., on its Site for marketing purposes. Using that feedback on comments and ratings, the TJH will ensure its creative use in its marketing content by using the right to use the first and last names and titles. The name of the company Client works at will be used for TJH marketing purposes once the client successfully secures employment, ensuring the confidentiality of the rest of the information.
TJH will amend or modify the existing terms and impose new conditions as required at such times by updating the current terms and conditions on the Site. TJH will notify the Client/User through the TJH site or personal email. Consequent to this notification, it will be considered the use of the Site to upload Content or to place orders for services by a Client/User will serve as acceptance of the modified/ updated TJH terms by that Client/ User.
However, suppose a particular Client/ User does not wish to accept the updated terms and conditions. In that case, such a Client/User will be free to terminate their registration by refraining from using the Site or discontinuing placing orders. As for amendments, other than those relating to the terms and conditions or to the use of the Site, the validity of such modification is acceptable only when such revisions are written and signed by the TJH and the Client/User.
Any notices warranted under the terms and conditions herein should be made to TJH by postal mail at:
931, Eaglewood Ave, West Fargo, ND 58078, or to the address of a successor named by the Organization.
Alternatively, such notices may also be in any other acceptable/usual manner and mode specified by TJH on its Site. Further, if the law stipulates (and not otherwise) that TJH accepts email notices, the interested party may send the Organization an email notice using the Organization’s contact form [email protected] Regarding the Organization’s statements to you, TJH may provide information on amendments by posting them on the Site, and the Client/Users should check for changes online. Instead of, or in addition, and where it is specifically relevant, the Organization may give notice using the email address provided during the registration. During invalidity, when communicating via email, it needs to be notified within 24 hours after receiving the mail.
DISPUTE RESOLUTION, ARBITRATION, AND CLASS ACTION WAIVER.
The following is to do with your fundamental rights, and therefore, please read carefully.
The policy of TJH is to carry out its services with no disputes as it values the Organization’s goodwill above everything else. However, to avoid misunderstandings, TJH requires its customers to understand the possible conflicts and how to resolve them expeditiously.
The clients, as well as TJH, realize the value of carrying out their business without disputes. In our business, most problems encountered can be resolved quickly and to the Client/User’s satisfaction by contacting us at [email protected] Despite all this, bonhomie disputes may yet arise; therefore, in case of a dispute, the best way to solve it could be through negotiations/ arbitration. We always prefer this method vs. the courts or small claims courts, but this arbitration must be enforceable once done. In business, arbitration is always the first step, and in the United States, the Federal Arbitration Act governs the interpretation and enforcement of arbitration. This method is informal and expeditious compared to a lawsuit in court.
In arbitration, a neutral arbitrator with a basic knowledge of the law is available to determine the settlement that protects the interests of the two parties. Arbitrators have certain powers defined by the act and hence may proceed to award damages and relief on an individual basis as a court would award to an individual. An arbitrator must act within the powers the act granted, just like a court. In arbitration, there is no judge or jury, and when the two parties agree to arbitrate, they waive the right to a judge or a jury. If either party does not favor the settlement, they reserve the right to opt-out and litigate in court before a judge or jury.
Per this provision, The Job Helpers means TJH, their respective officers, directors, employees, and agents. The term " Dispute means any disagreement, a claim, or controversy between TJH and its clients/employees, etc. Similar to claims asserted by the clients against the TJH in the same proceeding. This relationship between the two could be on a contract, a statute, a regulation, an ordinance, or a specific tort (including but not limited to fraud, misrepresentation, fraudulent inducement, or negligence). This relationship could rely on any other legal or equitable theory. It should consist of this provision’s validity, enforceability, and scope (except for the enforceability of the Class Action Waiver clause below). In defining the " Dispute, it is advisable to give the broadest possible scope to cover a more comprehensive range and to be enforceable in accommodating claims by third parties as well with services or products provided or billed to TJH (such as The Job Helpers licensors, suppliers, or third party vendors).
TJH and its business associates understand that all disputes, whether based on current or past activities or acts or omissions except as provided below and as defined above, can be resolved by binding arbitration under this provision rather than in a court of law.
Pre–Arbitration Claim Resolution
In dispute resolution, there could also be a pre –Arbitration stage. For example, when a client has a dispute with The Job Helpers, the first option would be to present the conflict to the TJH and expect a reasonable solution. If this
does not happen during the business, the client could take this up officially with TJH before you declare your intention to arbitrate by sending the following notice to [email protected].com. with the information specified below,
(1) Client’s name.
(2) Client’s address, telephone number, and email address (if not established in the email).
(3) A description of the claim.
(4) A description of the relief expected.
Upon this notice, If TJH takes no steps to resolve the dispute within 45 days to the satisfaction of the noticer, the noticer is free to choose the arbitration process.
However, the circumstances described below may need to be present to resolve the court dispute. Please consider that the TJH has the same right and may follow the same procedure if they are the aggrieved party.
This Section details the way forward if a dispute does not resolve through Pre-Arbitration Claim Resolution (above). Either party, the Client/User, or The Job Helpers may initiate arbitration proceedings.
It is the American Arbitration Association (“AAA”) or the Judicial Arbitration and Mediation Services (JAMS) that are acknowledged to arbitrate all disputes. As for the AAA, its Supplementary Procedures for Consumer-Related Disputes existing as of the
time of the arbitration filing will apply, and the AAA rules are also available at www.adr.org. By calling 1-800-778-7879, obtain further clarifications.
For JAMS, the JAMS Comprehensive Arbitration Rules Procedures existing at the time of the arbitration filing will apply. The JAMS rules are also available at www.jamsadr.com, or receive information by calling 1-800-352-5267.
Class action procedures or practices will not apply to an arbitration under any circumstances, and this Section will control in the event of conflicts in the applicable arbitration rules.
Once the arbitration process commences, the arbitrator will decide all the issues concerning the case, which may include the scope of this Section. Further, the arbitration will always begin as an individual arbitration and not, in any event, as a class arbitration.